Impotant 
        Infomation
GUARANTEE: We guarantee 100% live delivery of poultry paid for. Please examine the poultry 
at the time of delivery to be sure they arrived in good condition. If the shipment arrived in poor 
condition, immediately notify IDEAL. Every effort will be made to replace your loss. 
For orders less than 14, we will reship replacements once. If there are any issues after that, we 
will need to issue a refund.
*IDEAL MUST BE NOTIFIED OF LOSSES WITHIN 4 DAYS FOLLOWING THE HATCH DATE FOR
THIS GUARANTEE TO BE VALID.
SEXING: 90% Sexing Accuracy Guaranteed - If greater than 10% males are received in a female 
order of 25 or more, IDEAL will refund the original purchase price of the incorrectly sexed 
chicks. IDEAL makes no guarantee of sex when male chicks are purchased. IDEAL does not 
guarantee the percent of females in straight run chicks except that they will be boxed as 
hatched. 
HEALTH CONCERNS: Live poultry can be a source of potentially harmful microorganisms; 
therefore, precautions must be taken when handling and caring for them to prevent fecal/oral 
transmission among people. Adults must supervise children when they handle poultry to make 
sure that they do not put their hands or fingers into their mouths. Do not keep baby poultry or 
mature poultry in the family living space. Always wash your hands with soap and water after 
handling poultry. 
SHIPPING DATES: From February through May, IDEAL will be shipping poultry Monday 
through Wednesday. IDEAL hatches 52 weeks each year and shipments will be made on 
Tuesday and Wednesday during the remaining months. 
MINIMUM ORDER: Our minimum order is five poultry products, and you may mix varieties to 
meet this requirement. If your order includes only a very small number of items (less than the 
equivalent of a quarter box), you may be asked to purchase a heat pack to ensure the comfort 
and safety of your chicks during shipment.
Please note that certain breeds have their own minimum order quantities; for example, the 
minimum order for Cornish Rocks is 25.
DEPOSIT: No order will be booked without a minimum $20.00 deposit. If an order is cancelled 
by the customer less than 48 hours before shipment, the deposit will be forfeited to IDEAL as a 
non-refundable processing charge. 
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1-800-243-3257   |  IDEALPOULTRY.COM
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